Crest Nicholson tops customer satisfaction survey
Crest Nicholson is celebrating double five-star success after customers gave the company an overwhelming vote of confidence in the latest Customer Satisfaction Survey from the Home Builders Federation (HBF).
The new home developer, which is building Park Central in Birmingham city centre, was awarded the highest rating of five stars based on both 'Quality of Build' and 'Recommendation' in the 6th annual HBF survey of home buyers in the 12 month period from October 2009 to September 2010. The survey’s results confirm Crest Nicholson’s own independent customer care research which found 9/10 purchasers would be happy to recommend the company to a friend.
Having recently celebrated record first quarter sales at Park Central following the launch of its latest phase, Lower Parkside, Crest Nicholson is keen to highlight the emphasis it places on customer satisfaction and welcomed the positive feedback from the Home Builders Federation.
Ruth Williams, sales manager for Park Central commented: “Customer satisfaction is of the upmost importance to us and we want to ensure that that we not only meet people’s expectations but exceed them. The HBF survey confirms the findings of our on-going customer care research, highlighting our commitment to delivering exemplary levels of customer service throughout the home buying process alongside the five star quality of the properties that we build.”
The HBF’s national survey was conducted through a postal census of new home purchasers of 15 national home builders. Despite the wider economic climate resulting in one of the most difficult periods in the home building industry’s history, Crest Nicholson’s commitment to maintaining standards in construction and customer care were reflected in it being one of just six home builders to receive five star ratings in both areas.
Ruth added: “Choosing a new home is one of the most important decisions people make during their lifetime. With Crest Nicholson purchasers can expect more than just a comfortable, practical and energy efficient home. We are committed to ensuring that the home buying process is as smooth as possible and our dedicated Customer Service Team assists in every aspect of selecting and purchasing a new home, from providing information about the property and financial advice, to selecting interior décor.
“We invest heavily in staff training because our research shows that homebuyers attach huge importance to standards of service and expectations are high. Detailed final inspections are carried out before customers move in, then our after-sales team takes over with a 24-hour emergency helpline giving customers reassurance should they need any advice or support after they move in.”
Bordered by Bath Row and Lee Bank Middleway, and just minutes from The Mailbox, Park Central is an award winning Crest Nicholson development which features an extensive choice of stylish new apartments and townhouses, set around eight acres of landscaped public parkland. Lower Parkside, the latest phase of the development, offers a range of one and two-bedroom apartments alongside highly exclusive two, three and four-bedroom freehold townhouses. Properties at Lower Parkside are available from £94,000 for a one-bedroom apartment, with two-bedroom townhouses priced from £199,000. A townhouse and two bedroom apartment show homes are now open to view at Lower Parkside.
For more information on Park Central, visit the marketing suite, which is open daily from 10am to 5pm and is located at Park Central, 2 Mason Way, Birmingham B15 2EY.
