Mazda owners to benefit from Digital Service Record system

Lost or stolen service "log" books will no longer be a major headache for owners of new-generation Mazdas with the introduction of the pioneering and innovative, internet-based Digital Service Record system.

From the end of September owners of the new Mazda5 will benefit from having centralised, secure and transparent records of their cars’ service histories.

The DSR programme, replacing conventional and vulnerable maintenance booklets, is a no-cost addition to Mazda’s acclaimed service portfolio.

Welcoming the introduction of DSR, to be progressively applied to upcoming new models including the eagerly awaited MX-5 roadster in November, Steve Jelliss, Mazda Motors UK’s Aftersales Director, said: "This is a modern, state-of-the-art way to handle the recording of servicing information."

He emphasised: "DSR is first and foremost a quick, efficient and convenient service record system for Mazda drivers, while owning or selling their cars. It provides easier access to service information and generates benefits in terms of security, used car values, warranty work and making insurance claims easier."

Already proven in operation in other European markets, the DSR system will be accessible to Mazda's 155-strong dealer network, authorised service providers and independent repairers.

From pre-delivery inspection onwards of a new Mazda all service-related actions will be entered via the internet into the DSR system.

An individual log file is created for each car and updated every time entries are made for scheduled servicing, extended service items and vehicle body inspection routines.

Owners will receive a hard copy print out of the latest service information. Initially motorists cannot access the records on line, but Mazda is developing the next DSR phase, which has potential to incorporate customer information and provide optional three-way customer-dealer-company communication.

This could extend to on-line service booking reminders and more efficient service campaign, or recall notices. Customers would be able to opt out of having their data used in this way.

Motorists, who have bought Mazda5s since its August launch, will be able to have their cars’ service data logged retrospectively on the DSR network.