Post Office extends Mortgage Specialists in branch offering

Following the successful launch of the Mortgage Specialists in branch offering earlier this year, the Post Office is introducing Specialists into a further three branches across the UK – Peterborough, Nottingham and Cambridge.

Mortgage Specialists were first introduced into five of the Post Office’s larger UK branches – Birmingham, Solihull, Walsall, Luton and Norwich – in August (2012) following feedback from customers who felt they would welcome the opportunity to discuss their mortgage requirements face to face before committing to such a large investment.

First time buyers, those wishing to move, or customers looking to switch to a better deal will be able to book a free, no-obligation appointment in all eight branches that now have Mortgage Specialists. The Mortgage Specialists will be able to discuss each individual’s needs and answer questions to help customers make an informed decision about the suitability of the products.

John Willcock, Head of Post Office Mortgages, said; “We were delighted by the response to our introduction of Mortgage Specialists in branch earlier this year, and our decision to roll out the offering into a further three Post Office branches is testament to the positive response we have received.

“Finding the right mortgage can be a complex process and this is one of the reasons why we have introduced our specially trained Mortgage Specialists to assist our customers through the process.

“We are one of the fastest growing financial services providers in the UK and we are constantly looking at ways to offer new services to our customers. By introducing Mortgage Specialists into a further three branches across the network, we are taking the next step in fulfilling our ambition to become one of the best providers in the market place and to be a genuine alternative to the established high street providers.”

The Post Office’s new mortgage software will enable customers to find out how much they could borrow and view product features and repayments on screen. Within a few minutes customers can be provided with a printed Approval in Principle or have the opportunity to submit a full mortgage application. The online and phone service will continue to serve mortgage customers who don’t live or work near these locations.

To find out more about Post Office Mortgages, visit postoffice.co.uk.