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How API management improves I.T. efficiency in a business

19th April 2021 Print
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Over the past few years, advancements in technology have forced businesses to change how they operate. Most modern businesses have automated their operations and are using technology to run their daily operations. This change has been largely made possible and easy by Applications Programming Interfaces. 

APIs (Applications Programming Interfaces) are computing interfaces that dictate communication and the exchange of data between different software applications. They dictate how the data is sent, the format it is sent in and the calls that are made and received. They have given businesses a way to come up with systems that ease transactions and help in making customer interactions efficient. 

APIs have now become the major channel through which businesses interact with their partners and customers. This has fueled the growth of API products in businesses. For instance, simple interactions such as creating a customer account on a business website rely on an API. This shows how important APIs are to businesses.

However, even though the use of APIs has largely brought benefits to businesses, it also comes with challenges that if not addressed, might have negative impacts on their operations. 

To start with, businesses need to keep an eye on the APIs to make sure that they meet their expectations. To do this, they use web service monitoring tools that allow them to gain visibility into the performance, functionality, and availability of the APIs they use. This way, they are able to address any issues before they can bring a negative impact on their operations.

Improving I.T. Efficiency

While businesses continue to use a large number of APIs in their operations, they also try as much as possible to increase their delivery processes and ensure a level of compliance and consistency. Improving their I.T. efficiency starts with making this process adaptable and easily repeatable.

Normally, businesses look for automation when implementing the use of APIs. They identify common steps, tasks, and elements and then come up with automated configurations such as policies and templates. These configurations are then applied when implementing similar APIs to ensure consistency. For instance, critical APIs will have a similar set of policies.

Creating API Products

To ensure that the critical features are automatically part of their configurations when creating their first API product iteration, businesses have allowed automated and metadata-driven creation of API products. Governance of the API products, as well as stakeholder approval, comes into play when making sure that these configurations are correct before production starts. 

Furthermore, managed API product promotion helps them to retain or adjust the features of their API product interface across different environments. This improves the efficiency of their systems. 

Automation of the Delivery Process

The key to improving the efficiency of their systems is the automation of the delivery process of an API product. The entire process should integrate easily with their continuous integration or continuous delivery (CICD) environment. This helps in cutting manual configuration down, increasing the speed of delivery, and ensuring consistency and quality of their systems.

Besides, the process should also allow for manual checks if and when the need arises. There might be situations that might require a developer to manually work on something to make it better. This means that despite the fact that automation is better and improves the efficiency of business systems, they (businesses) should leave some room for manual processes.


Technology has reshaped businesses and helped them improve efficiency. This has been fueled by APIs, something that has seen businesses use multiple API products. To make sure that they meet all their requirements as well as those of their customers, partners, and other stakeholders, they require the use of API monitoring tools. This helps in keeping every API in check as it performs its duties.

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