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Should my business get a toll-free number?

8th April 2022 Print

When your business gets a toll-free number, it means the person calling can contact you by telephone free of charge. Your business is billed for the incoming call.

There are many benefits to having a toll-free phone number for your business, so you should definitely consider getting one.

Toll-free Numbers Make Your Business More Credible

Toll-free numbers are great for businesses of all sizes.

Even though you may associate them mostly with big companies, toll-free phone numbers can actually be ideal for start-ups. The reason is they help to give your business credibility. When you use a toll-free number, it enhances your brand image.

The number does not give your customers any idea about your location, which means your business could operate from a spare bedroom and your customers would be unaware.

For instance, in the United States, the first three digits of a standard landline phone number tell your customers where you are based geographically, whereas an 844 code spans virtually all of North America.

So, a toll-free 844 number shows your customer base that you are able to serve people across the continent.

Check out this helpful article to learn more about what is area code 844.

Toll-free Numbers Provide Portability

When you get a toll-free number, you can keep it for life. So, even if your business changes location or you change your provider, you can take the number with you.

Calls can be forwarded to your mobile phone or another phone, no matter where you are located.

Providing customers with just one number means they can always get in touch with you easily.

You Can Improve Customer Satisfaction with a Toll-free Number

A toll-free number makes it easier for your customers to reach you because they will be able to get in touch any time without the call costing a penny. In turn, that drives customer satisfaction.

When customers can get answers to queries more easily and quickly, and connect with a real human being, they are more likely to become loyal customers and recommend your business to their friends and colleagues.

Of course, customer retention and satisfaction lead to more sales and higher profits.

Toll-free Numbers Are Easy to Remember

It is much easier to remember a toll-free number, so customers are more likely to call you and use your services or buy your products.

Looking up numbers takes time, and long phone numbers are difficult to remember. On the other hand, when you use simple and memorable toll-free numbers, customers will remember them much more easily.

So, a toll-free number can be a powerful marketing tool for your business.

Toll-free Numbers Are Ideal for Marketing Campaigns and Accessing Customer Data

To run a successful business, you need to have access to customer data. You can then run marketing campaigns more effectively and reach the right customer base.

With standard telephone numbers, you could not know where a customer is calling from. But with a toll-free number, you can access such information.

Furthermore, you can set up special toll-free number extensions for specific marketing campaigns to help you increase your call volume and sales.

Summing Up

So, should you get a toll-free number for your business? The answer is an overwhelming yes!

By simply offering your existing and potential customers a number that does not cost them anything to call, you will be able to drum up more business and retain customers’ loyalty.

But a toll-free number also enables your business to:

- Become more credible.

- Become more portable.

- Improve customer satisfaction.

- Provide customers with an easy-to-remember phone number.

- Run marketing campaigns more effectively.

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