Renault Trucks Midlands wins leading industry award

Renault Trucks Midlands, located on the Black Country New Road, Tipton, is celebrating winning the prestigious 2009 Motor Transport Dealer of the Year Award. The award was announced at the official awards dinner, at the Grosvenor House Hotel on Park Lane, London, on Wednesday 1st July, with Renault Trucks Midlands beating four other finalists to win the coveted title.

The awards are held annually, by Motor Transport magazine, one of the commercial vehicle industry’s leading weekly publications and are seen as the most prestigious and professional awards in the industry, with the awards dinner being attended by more than 1,200 individuals.

The Dealer of the Year award won by Renault Trucks Midlands is judged by an independent panel of industry specialists and firmly establishes the winner as the best dealer in the UK commercial vehicle arena.

Entrants for the award were required by the judges to show high standards of customer satisfaction across all departments, including the workshop, and demonstrate financial success.
Renault Trucks Midlands is the Renault Trucks sales and service dealer for Birmingham and the Black Country, offering the company’s full product range of vans and trucks from 2.8 to 44 tonnes, plus a comprehensive range of customer support services.

The company won the award with its submission based around the fact that it has been turned around from a five-figure loss in 2006 to a six-figure profit in 2008. This is due in part to a strong focus on customer service (consistently beating Renault Trucks’ KPIs in the last three years), a significant improvement in workshop productivity, and a good number of conquest customers. Renault Trucks Midlands has introduced a van for on-site trailer servicing and a rapid response motorbike for roadside assistance.

The judging panel commented in particular on Renault Trucks Midlands ‘Positive turnaround from 2006, good staff retention and substantial increase in workshop productivity.’

“We’re absolutely delighted to have won this prestigious award,” says Chris Hammond, Distributor Principal at Renault Trucks Midlands. “The win could not have come at a better time for the team, as they have worked very hard over the last few years to improve both customer satisfaction and financial performance and this award validates their efforts. In addition, in September we will be opening a new, purpose built site, at Nuneaton, which will operate under the name of Renault Trucks Coventry. This new dealership will be managed by myself and will create new job opportunities in the area. We will be bringing the same ethos of customer service and satisfaction to this new dealership, so customers in the region can be confident they are being supported by an award winning team.”