Any time, any place mortgage advice

For many, online banking is the most convenient way to manage personal finances, removing the constraints of bank opening hours and saving the time and effort of having to call in to a branch to pay essential bills. Yet aside from faceless and time-consuming on-line form filling, the biggest financial decisions in life have remained strictly within the confines of the bank managers or financial adviser’s office. A unique concept from Manchester based Signature Group is about to change all that, by combining the best of both worlds – the time saving convenience of online banking with the benefits of face-to-face expert advice.

With a justified reputation for delivering a quality, customer focused service, this leading North West mortgage adviser have embraced technological advances and now offers a new service, the Virtual Mortgage Adviser. Far from being just an electronic form, the unique, interactive service provides an adviser on-line to assist you from start to finish with all aspects of residential purchases, remortgages and property financing. With the highest commitment to customer service, the Virtual Mortgage Adviser utilises real-time web cam and audio conferencing technology, thus providing exactly the same service as if you were sat in Signatures offices or an adviser was visiting you at home.

With 99% of homes across the UK having broadband coverage, 2006 figures reveal that almost 38%* of homes throughout the North West have an active broadband connection (*courtesy of Point Topic Ltd), year on year these figures have increased and the demand for convenient online services reflects this.

Russell Halter Managing Director of the Signature Group said of Virtual Mortgage Adviser “Listening to our customers has reinforced the views that we have held for a long time. We know that time constraints placed upon professionals means that to fully meet their needs we have to provide our services at a time and in a format that is convenient to the customer and not necessarily during office hours in the physical confines of our office or their home. Therefore we have ensured that our mortgage advisers are available at evenings and weekends ready to assist customers, who, in the comfort of their own home or office can enjoy the highest level of advice and guidance.”

“The new Virtual Mortgage Adviser service means that you can both see and speak with an adviser in comfort and without imposition or inconvenience. With total independence we offer a wide range of products and services and recognise our responsibility to not only present the options but also to provide the solution. The unique interactivity of this service means that no question goes unanswered and the customer remains in the driving seat from initial enquiry through to completion”. Mr Halter added.