RAC deal with Autodata to drive improved repairs

RAC has signed a deal with technical publisher Autodata which will see the award-winning breakdown company further boost its roadside fix rates.

The contract will see RAC patrols equipped with electronic data that gives them up-to-date technical information on every make and model of vehicle. This will be used as a reference tool, complementing RAC's existing diagnostic technology and technical knowledge, to resolve problematic fleet vehicle breakdowns.

Data is regularly updated and can be accessed quickly via the patrols' onboard laptops, which as well as the Autodata information, includes towing information, diagnostic assistance with flowcharts and video, technical bulletins, health and safety and listings of local repair garages.

In addition, the tool will also be used by RAC's technical service team. For example, when a breakdown assistance operator, who initially takes the call, brings an engineer into a three-way conference call with the fleet member to fix the vehicle over the phone, they will be able to refer to information supplied by Autodata specifically relating to the fleet driver's vehicle.

Frank Flynn, information manager for RAC, said: "RAC will continue to collect comprehensive information on vehicle faults and solutions to problematic breakdowns. However, as cars continue to evolve, patrols and technicians need to be aware of the new technological advancements and changes that are introduced."

"The information that is supplied to RAC by Autodata helps RAC's patrols and technical team deliver a quality service. Information is readily available at their fingertips and keeps RAC's patrols and technicians at the forefront when it comes to technical motoring knowledge."