Ryanair celebrates customer service statistics

Ryanair today (30th June 09) welcomed the publication of punctuality, flight cancelation and baggage performance statistics by the Association of European Airlines (AEA), for November ‘08 – March ‘09, which confirmed that Ryanair is Europe’s number one airline for customer service with the best on time performance, the fewest cancelations and the least lost bags.

Ryanair confirmed that over 90% of its fights were on-time, 99.6% were completed and less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March.

Ryanair celebrated the official confirmation of its better customer service, and its guaranteed lowest fares, by releasing 1 million €5 seats for travel across its European network in late August, September and October which are available for booking until midnight Thursday 2nd July on ryanair.com.

Ryanair’s Stephen20McNamara said:

“AEA’s figures prove yet again that nobody beats Ryanair on customer service delivery while Ryanair continues to guarantee the lowest fares and no fuel surcharges ever.

“Ryanair delivers the customer services passengers really value which is why 67 million passengers will travel with Ryanair this year and why Ryanair is the only major European airline which continues to grow during this recession”.