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Spainair improves punctuality guarantee

3rd December 2007 Print
From November 5th Spanair is introducing considerable improvements to its Punctuality Guarantee in order to offer a better service and the highest quality standards to its customers. The company has extended its commitment until June 30th, 2008.

This commitment, unique in the Spanish aviation market, is currently into its 6th year, was set up on the 12th February 2001 for the Madrid – Barcelona route, and was gradually extended to all of the company's scheduled domestic routes.

The Punctuality Guarantee system rewards Business Avant travellers with an Avant electronic voucher that can be exchanged for another flight travelling in any class that the passenger chooses and on any Spanair domestic route within the Spanish Peninsula or the Balearic Islands. To receive a free ticket that is valid for any flight to or from the Canary Islands, two Avant electronic vouchers will be required.

An electronic voucher will also be given to passengers who travel Economy class that entitles them to a 25% discount based on the online or published fare and valid for the next time they buy any domestic flight operated by the airline. These conditions apply if the aircraft doors close more than 15 minutes after the scheduled departure time due to reasons attributable to the airline.

With these new conditions, the voucher exchange and ticket collection system is made easier, and Spanair Plus partners can exchange it online at

To undertake this ambitious internal logistics plan, the entire Spanair workforce is involved ie. ground, air and sales staff, to ensure that it is implemented successfully. Through this updated system, Spanair proves that punctuality, one of the key factors that influences passengers’ faith in airlines, can become a reality.

“Spanair is proud to present its passengers a renewed Punctuality Guarantee which is more in line with our clients’ needs and proves that we are synonymous with quality, reliability and service”, assures Marcus Hedblom, Spanair CEO. “We would like to thank all our customers for their contribution in ensuring that between all of us, we can maintain this magnificent pioneering challenge and one of our company's identity marks as well as a principle reason why Spanair stands out among the most prestigious brands on the market”, he adds.

Spanair was founded in 1986 and offers more than 600 daily flights operated with a fleet of 63 aircraft and in code share with its partners, to 241 destinations. Since April 2003, Spanair is a member of Star Alliance, the largest and most prestigious airline network in the world.