Avis invests in staff training

Avis Rent A Car is once again putting its customers’ needs first by sending all its UK location staff on intensive customer service training. The course is the brainchild of Trisha Currivan, CSI and Customer Service Coach, Avis UK.

Avis is ensuring that staff at its rental locations have a better understanding of the company’s customers and their needs. The aim of the course is to strike the correct balance between sales and customer service.

“The training days have been specially created to train staff in the different profiles of customers and recognise different requirements so we can tailor our products to suit individuals,” says Trisha.

“Inevitably, we hope the training course will increase customer loyalty and revenue, with staff being able to recommend products most suitable to an individual’s needs.”

The training sessions have been taking place across the UK. By the end of the year hundreds of Avis’ counter staff will have attended the course, improving customer service, the consistency of that service and overall understanding of the Avis product and ethos.

“I found the counter training course really helpful, I think it is fantastic that customers will now be getting the same high level of Avis service from every one of our UK locations. The company always supports and encourages us to be the best at our jobs. We really do try harder!” Said Lara Laing, Senior Rental Sales Agent, Luton Airport.