Car service firms need to move up a gear to attract customers

With the downturn continuing to bite, more and more motorists are keeping their cars for longer which mean that car service and repair firms stand to gain from an overall increase in custom. In today’s economic climate, however, they can’t take the extra business for granted, warns car care specialist Carcraft Service Centres.

With car owners watching the pennies and pounds more than ever before, car service and repair firms need to be aware that cost is playing an increasingly important factor when it comes to vehicle maintenance. Yet as car owners look for maximum value for money, they still demand high levels and standards of service.

“At Carcraft Service Centres, we’ve found that customers almost expect a dealership standard of service” explains a Carcraft Service Centres spokesman. “This extends not only to the quality of work carried out, but also the levels of customer care they experience.”

As a result, Carcraft Service Centres focus on offering ‘dealership standards at less than fast-fit prices’. State-of-the-art car care technology in the hands of fully trained mechanics ensure they deliver on the quality side. Whilst extras such as a free courtesy car or complimentary collection and drop off service make the customer feel they’re receiving VIP treatment.

Most importantly, customers don’t have to worry about a dealership sized bill. Servicing starts from just £59.95 and an MOT is only £39. On top of this Carcraft Service Centres offer a complete car-care menu including bodywork repairs, air conditioning service, valeting, engine flush, wheel tracking check and alignment to name just a few.

With the tough times set to stay for us for the foreseeable future, it makes sense to keep your car in tip-top condition.