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Aer Lingus apologises to customers

24th April 2008 Print
Aer Lingus announces that it will offer all of the customers who made bookings during the reservation error of Wednesday 16 April the option to travel in economy class at the price of their original booking.

Following a full investigation of the booking error undertaken by the company, it appears that some customers may have genuinely believed that they were making a booking in economy class. Aer Lingus are currently contacting passengers that have been affected in order to rebook their travel arrangements.

Aer Lingus has today met with the National Consumer Agency to appraise them of their approach.

Aer Lingus states that it recognises and accepts that customers were upset and inconvenienced, and have apologised unreservedly to all customers.