Auto Windscreens puts its customers first

Auto Windscreens ensured it stood out in the insurance industry recently when it gave its support to National Customer Service Week (NCSW) 2009 (5 – 11 October 2009).

Following a change of ownership and a company-wide re-brand earlier this year. Auto Windscreens invited customers to its head office in Chesterfield to experience the full customer journey – from windscreen manufacture and the call centre to glass repair and replacement and even customer care.

Peter Smith, Equity’s External Supplier Director, who visited Auto Windscreens’ head office during NCSW, said: “The visit really brought Auto Windscreens to life for me. I now have a much more vivid and detailed picture of the complexities and how the business deals with them. Highlights included innovation around tooling, methods and repairs and the quality testing at the end of the production process. The consistently impressive theme was how everyone seemed ‘up for it’, from the people in the contact centre to the guys behind the scenes.”

Nigel Davies, Auto Windscreens Sales and Marketing Director, added: “We take customer service very seriously. NCSW was an opportunity for us to publicly remind our customers and employees that we are committed to getting it right first time at every stage in the business to ensure the best possible customer experience.”