Customer survey puts McCarthy & Stone in Greater Manchester on top

McCarthy & Stone, the UK market leader in retirement living with its developments in Greater Manchester, tops the housebuilding industry in overall customer satisfaction and recommendations according to an independent survey by the National House Building Council.

The nationwide NHBC Customer Satisfaction Survey is sent to all purchasers of new homes nine months after they move in and asks them to rate areas such as service, the quality of their home and the development overall.

The latest set of results for the year ending September 2008 sees McCarthy & Stone continuing to outperform the rest of the industry, with 89.4% of the company’s customers saying they would recommend McCarthy & Stone to a friend and 92.1% satisfied that their new home fully met or exceeded their expectations. Both scores were the highest of any major housebuilder in the UK and continue the company’s industry leading performance over the past five years.

Derek Field, McCarthy & Stone’s director responsible for customer care, comments: “The fact that we are, yet again, leading the industry in these two key areas is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.

“We understand that the decision to move from the family home, sometimes after many years, can be daunting, so it’s important that we offer a personal service that offers help and support every step of the way. The nature of our developments means we nurture on-going relationships with our customers that last many years after they move in.”

Dorothy Clapham was the first resident to move in at Stanhope Court in Horsforth and is full of praise for the service she received from the McCarthy & Stone team. She said: “I’m highly delighted with it all. Jean the house manager is super, she’s very efficient and can’t do enough for us and everyone that we dealt with from McCarthy & Stone has been so helpful. I’m very lucky.”

McCarthy & Stone is currently offering a range of one and two bedroom apartments at its Greater Manchester developments.

All McCarthy & Stone retirement developments are designed to promote an active and independent lifestyle for the over 60s and include facilities such as a residents’ lounge, guest suite, a house manager and a lift. A security entrance system and 24-hour Careline provide peace of mind for both residents and their families and all properties are low maintenance and energy efficient.

For further general information on McCarthy & Stone, visit mccarthyandstone.com.