npower ‘No Call Out Cash Back’ service for boiler customers
npower, the UK’s brightest energy company, launches a pioneering new service that’s set to shake up the industry whilst rewarding consumers.
hometeam 50 Boiler Care Flexi (hometeam 50) is billed as the fairest boiler care plan giving help to customers when they need it and money back if they don’t use the service.
If consumers don’t call out npower’s hometeam to work on their boiler during the 12 month care plan npower will automatically return 50% of the value of the plan to the customer on their anniversary.
What’s more – included in hometeam 50 is an annual boiler service, usually costing £74.
The service was devised after npower polled customers and found 78% wanted cash back on cover plans which aren’t used.
hometeam 50 is priced exactly the same as British Gas’ Homecare 100 product, and offers the same cover – save for one important difference – npower hometeam 50’s 50% No Call Out Cash Back.
Both hometeam 50 and British Gas Homecare 100 are priced at £10.50 per month, both costing £126 across the year.
npower estimates that there are currently some four million British Gas customers in Britain who could be missing out on a £252 million windfall.
Giuseppe Di Vita managing director of retail markets, from npower said: “Ensuring homes are warm and well serviced is extremely important to us. But we know it can be galling to pay out to protect a home appliance, like a boiler, and never call upon the care plan.
“We thought it was time the industry got a shake up - hence the launch of hometeam 50. We hope this product will provide peace of mind to customers – plus a great No Call Out Cash Back incentive.
“hometeam 50 is also a direct challenge to a market that is dominated by British Gas, with a fair, open and rewarding product that’s hard to better.
“We estimate that four million households are signed up to British Gas’s homecare products; that’s 16.5% of homes in Britain who are potentially losing out on a possible £252 million of cash-back.”