Seemingly every time we buy a new household appliance we’re offered an extended warranty or service agreement promising – for just a small fee – that our new purchase will be repaired should anything go wrong.
But modern appliances are built so well nowadays they rarely break down and yet if you do take out the service plan and don’t have a problem you never get rewarded for not calling out the engineer.
Consumer affairs champion expert Jasmine Birtles thinks this is unfair on consumers and used the launch of an innovative new service from energy provider npower – hometeam 50 - to challenge all providers of warranties and service plans to reward customers who don’t use them.
npower is taking the fight to rival British Gas’ long standing Homecare offer by giving customers a money back deal if they don’t need a plumber to attend to a problem with their boiler.
This is backed by research which shows three quarters of Brits feel they should be rewarded if they don’t call out a service engineer to repair their boiler.
Watch our video to see Jasmine Birtles talking about this issue.
