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Heavenly homes in Manchester

1st November 2010 Print
Mike Bryce, commercial director for Morris

A housebuilder in Manchester, which recently topped a poll for customer satisfaction, is lifting the lid on the secret behind its happy homebuyers – old fashioned customer service.

Under Morris Homes’ ‘Guardian Angels’ scheme, a board-level director will personally run through a checklist at every single new property to check the finish on everything from the plumbing and electrics to the doors and skirting boards before handing the keys to its new owners.

Mike Bryce, commercial director for Morris Homes, said: “Unlike other developers, we do all the snagging for you – so there are no little niggles when you move in and you can get on with simply enjoying your new home.

“We always go the extra mile to make sure our homes are in tip top condition before you move in but if anything should go wrong – buyers have our promise that a ‘Guardian Angel’ will personally sort it out.”

Morris, the builder behind the Gadbury Fold, Moorside Place and The Grange schemes in Manchester, was named the region’s best builder in May as part of a Government-backed scheme to track homebuyer satisfaction nationwide.

Morris achieved the highest score of any major developer in the North of England (over 94% satisfaction rating) for the build quality of its new homes and customer service standards. As a result, Morris has been awarded a full ‘five star’ rating.

The housebuilder also recently picked up 13 Pride in the Job Awards from the NHBC – a record number for a company of its size. The awards are part of the NHBC’s ongoing campaign to promote on-site excellence in the housebuilding industry and to recognise the expertise of quality site managers.

For more information on Morris’ developments, visit: morrishomes.co.uk

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Mike Bryce, commercial director for Morris