Smart moves on smart meters must start helping customers now

In response to the smart meter decision document published today by the Department of Energy and Climate Change, Zoe McLeod, energy expert at Consumer Focus, said:  ‘We welcome this announcement today. This shows the Government is heading in the right direction on smart meter protection, but there is still some way to go.

‘Safeguards around customers' data should help protect household's privacy and prevent unsolicited marketing - providing customers with greater peace of mind. As Government works towards putting these protections in place we call upon energy suppliers to play fair by the hundreds of thousands of customers who get their smart meters early.
 
‘Having a smart meter, won't guarantee you save money or get a better service. So, the Government's promise today to deliver a consumer engagement strategy is an important and welcome commitment. To get the full benefits of this new technology customers will need support and advice on how to cut their bills and action to ensure that improvements in customer service are delivered.'
 
With householders paying the multi-billion pound bill for the roll-out of smart meters Consumer Focus is also urging the Government to outline steps to ensure value for money and that all customers benefit. The watchdog is particularly calling for a coherent strategy on how the poorest and most vulnerable customers will be helped and for regular transparent reporting on the cost and benefits of the scheme for customers.