A business survives because there are customers who support it. Without customers, there clearly can be no business and it’s no wonder that, as a result, customer service is considered the lifeblood of any organization.
UK insurers are failing to deliver multichannel customer service to customers and prospects, answering just 40% of routine questions asked via the web, email and Twitter.
Electronic commerce has changed the way that many people shop. At the click of a button, you can order anything from a new pair of jeans to a brand new car. According to a survey conducted by global design consultants, Continuum, convenience is the top reason for shoppers to purchase products online.
Giles English, Co-Founder of Bremont Watch Company, provides seven top tips for niche businesses looking for global market success.
Ecommerce in the business world is now very much the “in” trend and truthfully that doesn’t look set to change anytime soon, in fact, Ecommerce is going from strength to strength, benefitting businesses all over the globe.
Over half of UK adults (54%) now do some or all of their food shopping online, according to research carried out on behalf of thinkmoney. Most (48%) combine online orders with trips to stores, but 6% say that they only shop for groceries online.
Amazon has announced that Sunday deliveries have grown by more than four times in the last year as more customers across the UK discover the benefits of receiving orders seven days a week.
SilverRail Technologies, the innovation leader in passenger rail search and booking technologies, today announced the acquisition of Linkon, the rail technology company powering the Swedish rail market with solutions ranging from inventory hosting through to mobile ticketing.
Online sales of Non-Food products in the UK grew 7.0% in December versus a year earlier. In December 2013, online sales rose by 19.2% over the previous year.
Unproductive and miserable on your first day back in the office? You’re not the only one.
Monarch saw overall mobile bookings rise over the festive season. Mobile bookings made on Christmas day were up 32% year-on-year and 80% year-on-year for Boxing Day bookings.
Leading beach holiday specialists On the Beach witnessed a massive boost in bookings between 10am and 11am on the 27th December, with the majority of people using their new devices to search and book their 2015 holiday.
Running a successful business in the digital age takes a lot of time and effort. Truly successful businesses have owners who pay attention to detail and think about every aspect of the business and how it can be improved.
Amazon.co.uk has announced that it is expecting its busiest Christmas Day yet, having seen sales on 25th December grow by more than fivefold over the past five years.
Footfall in November was 2.4% down on a year ago, down on the 0.8% fall in October and below the three-month average of a 1.4% decline, according to the British Retail Consortium (BRC).
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