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5 things every CEO should know about good customer service

Any successful business must ensure that their level of customer service is as high as possible.

How to build a more efficient and effective supply chain

An efficient supply chain is vital to the business world. It’s also important for the consumer, as goods must be transported to their destination in a timely and safe manner in order that the customer can reap maximum benefit from them.

Are E-cig start-ups missing a trick in Eastern Europe?

Entrepreneurs don’t usually miss out on anything in life; indeed, the skill of a good entrepreneur is to predict the near future and how it can be disrupted by new ideas and then exploited.

5 compelling reasons your small business should digitise

One of the first and most important things for a business, whatever its size, is to have an online presence. This is not only a website but everything that comes with it.

How you can stay safe shopping online

How you can stay safe shopping online

In a world where most people are short of spare time, online shopping is convenient. You have most stores at your fingertips, meaning that you can make your purchases from the comfort of your own home, and have everything delivered to your door.

5 steps for choosing a creative business name

Before you launch a start-up company, rebrand, or order marketing materials from sites like Helloprint, it’s essential to choose a creative business name.

iOS vs. Android: User differences between iPhone and Android apps

iOS vs. Android: User differences between iPhone and Android apps

Hotel search tool has analysed searches made on our iPhone and Android mobile apps over the past 12 months to identify key differences in search and travel preferences.

Six ways to generate amazing leads with mobile marketing

Mobile marketing is becoming more and more important now that so many of us have mobile phones and use them so often. We're glued to these devices so its no wonder it's become such a cost-effective way to generate leads.

Brits fatigued by the high cost of shopping around for the lowest price

Over three quarters (79%) of Brits believe that there are so many options for shopping around to find the best deal that they feel bewildered and don’t always know who to trust, with 65% pinning this distrust on the overwhelming volume of price comparison sites.

How technology is aiding big businesses to achieve customer satisfaction

A business survives because there are customers who support it. Without customers, there clearly can be no business and it’s no wonder that, as a result, customer service is considered the lifeblood of any organization.

Insurers unable to adequately answer consumer questions online

UK insurers are failing to deliver multichannel customer service to customers and prospects, answering just 40% of routine questions asked via the web, email and Twitter.

How e-commerce affects the economy at large

Electronic commerce has changed the way that many people shop. At the click of a button, you can order anything from a new pair of jeans to a brand new car. According to a survey conducted by global design consultants, Continuum, convenience is the top reason for shoppers to purchase products online.

Top tips for finding your niche

Top tips for finding your niche

Giles English, Co-Founder of Bremont Watch Company, provides seven top tips for niche businesses looking for global market success.

3 reasons why businesses should invest in ecommerce

Ecommerce in the business world is now very much the “in” trend and truthfully that doesn’t look set to change anytime soon, in fact, Ecommerce is going from strength to strength, benefitting businesses all over the globe.

Over half of Brits now shop for groceries online

Over half of UK adults (54%) now do some or all of their food shopping online, according to research carried out on behalf of thinkmoney. Most (48%) combine online orders with trips to stores, but 6% say that they only shop for groceries online.