Ford customers give Transit servicing top marks

Ford has increased its customer satisfaction by 30 per cent and scored an industry high thanks to a new customer service programme initiated by its dedicated commercial vehicle network.

Ford's Viewpoint Survey gathers feedback on customers' dealer service experience. Specific commercial vehicle repair training for technicians and customer relations training for service receptionists are targeted at getting customers' vehicles back on the road as quickly and efficiently as possible.

John Cooper, customer service division director, Ford of Britain, said: "Ford has the largest network of dedicated dealers in the country, 230 sites, and it is vital that we provide the best customer service for people who need to keep their vehicles on the road to keep their businesses moving.

"Each dealer has invested substantially in diagnostic and specialist tools and to ensure that the Ford Transit Specialist Dealer network provides customers with the best possible support."