Age Concern: Ofgem's energy market probe

Gordon Lishman, Director General of Age Concern, said: "This probe adds further weight to the already overwhelming evidence that the energy market is not working for the poorest customers. With around one in three pensioner households in fuel poverty, and half planning to cut back on their heating this winter, the Government and energy companies must take urgent action to help the poorest pensioners afford to heat their homes.

"Ofgem's proposals to improve the market are welcome, particularly if these lead to the banning of price differences for pre-payment customers and those that pay by cash or cheque. However, much wider reforms are needed. It is particularly vital that social tariffs are made fit for purpose, and are made mandatory through legislation, so that the poorest consumers get the cheapest energy rates."