OFT announces clearer terms for ticket-buyers

Consumers buying tickets for concerts, theatres, events and attractions will receive fairer contract terms following the conclusion of discussions between the OFT and the body representing businesses selling or re-selling tickets.

The Society of Ticket Agents and Retailers (STAR), represents businesses selling or re-selling tickets to the general public or agents, whether through websites, box offices at entertainment venues or ticket booths.

Members of STAR, who include Lastminute.com, Ticketmaster, and the Big Bus Company, have agreed to implement revised terms and conditions that the OFT views as clearer and fairer under the Unfair Terms in Consumer Contracts Regulations. The improvements include:

clarifying what happens if an event is cancelled or rescheduled,

clarifying the circumstances under which consumers can seek redress in the event that things go wrong,

providing recourse to dispute resolution to consumers in the event of problems and
clarifying circumstances in which tickets can be re-sold by a consumer.

Mike Haley, Director of Consumer Protection at the OFT, said: ‘The experience of buying tickets for live performances and events is usually trouble free. However, there is a need for consumers to have recourse to fair and clear terms and conditions in the rare occurrence that an event is cancelled or should any unfortunate or unforeseen problems arise.'

STAR members will phase in the model terms over the next 12 months.