RSS Feed

Related Articles

Related Categories

E-tickets now available to all KLM destinations

13th September 2007 Print
KLM Royal Dutch Airlines now offers the convenience of e-tickets to passengers traveling to any of the 124 destinations served by KLM. In addition, KLM e-tickets can be used when flying with 72 interline partners. Because e-ticket data are automatically recorded in KLM’s computer systems upon reservation, customers with an e-ticket only have to present their identity document when checking in for a flight.

KLM is leading the international airline industry in the replacement of paper tickets with e-tickets. At present, e-tickets account for around 89% of all KLM tickets. KLM intends to raise this to 100% as of January 1, 2008, when it will begin issuing e-tickets only. Paper tickets will still be available on request, but KLM will impose a surcharge on issuance.

“The convenience of e-ticketing on all KLM routes is not only a milestone for us, but also for our customers,” says Martijn van der Zee, Vice President – Distribution & E-Commerce.

“An e-ticket cannot be lost or stolen, because it is always safely listed under the passenger’s name in our computer systems. Soon everyone will travel on an e-ticket, regardless of whether they buy it online or via a travel agency. Customers will be issued a unique code that is linked to his or her name and can be used to adjust ticket data on, and to check in and select a seat from 30 hours before departure.”

For more information, log on to