London hotel guests are least satisfied in Europe
For the first time, the hotel price comparison trivago.co.uk has compared European cities on the basis of the popularity of their hotels. Hotels in Dresden received the highest ratings from travellers. Hotels in the classic city break destinations, such as Amsterdam, Copenhagen and London had the worst ratings. The results were brought together in a ‘Reputation Ranking’.
The trivago Reputation Ranking is an analysis of the European hotel industry and its touristic popularity. It is based on 2.7 million hotel reviews for 13,000 hotels in 50 European cities. With an average of 81.39 out of 100 Dresden is the number one city in the Reputation Ranking. Closely followed by Bruges with 80.08 points and Bologna with 78.71 points; the city at the river Elbe has some of the most popular hotels in Europe. Hotels in the Austrian city of Salzburg are also highly favoured by travellers. With an average of 78.59 points, Salzburg is in fourth place in the overall European top list. With 78.10 points, Venice just makes it into the top five.
London’s hotels have the worst reputation in Europe
British cities barely make it into the European Reputation Ranking. Hotels in the English capital, London (69.89) is ranked last Birmingham’s hotels second last with 70.90 points. The city of Edinburgh has the best online reputation in the United Kingdom, in 29th place with 75.23 points. The Greek capital – Athens – is in 46th position with 72.69 points, the Danish capital Copenhagen (71.26 place) in 48th place. Not much better are the overall ratings for hotels in Amsterdam (71.56, place 47) and Paris (72.93, place 44).
High prices do not always mean high quality
High prices for hotel accommodation do not always guarantee good quality. Therefore cities where the average price for a standard double room is very high, appear at the bottom of the Reputation Ranking. Geneva – the most expensive city in October out of the top 50 cities in the trivago Hotel Price Index – is only at position 39 in the Reputation Ranking with 73.75 points. Copenhagen with 71.26 points is in place 48. Hotels in famous cities seem to get away with providing a room of a lower standard for a high price. Classic destinations such as Rome (74.39 / place 37), Istanbul (74.32 / place 38), Milan (73.58 / place 40) and Paris (72.93 / place 44) are in the lower third of the Reputation Ranking.
The top 5 cities with the best online reputation
Dresden
With 81.39 points, Dresden has received the best overall hotel reviews from travellers. 339 reviews for the five star hotel Suitess, which is close to the famous Dresden Frauenkirche provided an overall rating of 92 points. Therefore, it is currently the most popular hotel out of the 144 rated hotels in Dresden.
Bruges
The only city besides Dresden that accumulated an average of more than 80 points, is the Belgian city Bruges. Visitors to the city like the middle aged city centre that is a UNESCO world heritage site. The hotel with the best online reputation out of the 117 rated hotels is the five star Kempinski Dukes´ Palace, whose average rating consists of 265 individual reviews.
Bologna
Bologna is particularly famous in Italy for its student life. In the Reputation Ranking the University City is in third position in the overall European city ranking with 78.71 points. The Top Hotel in Bologna out of 100 rated hotels ist he three star Porta San Mamolo in the heart of the city. With a basis of 481 reviews the hotel has an average rating of 90 points.
Salzburg
Many top rated hotels have helped Salzburg obtain fourth position in the European hit list. The five star hotel Schloss Mönchstein with 93 points, based on 51 reviews is at the top of the list of 120 rated hotels in Salzburg.
Venice
A small hotel is at the top of the 448 rated hotels in Venice. The aparthotel Corte Grimani in the historical centre of the city comes out on top with 93 points, based on 312 reviews. Closely followed by the two star hotel Al Ponte Mocenigo, that occupies second place with 92 points and offers ten rooms.
The trivago Reputation Ranking is a quantitative analysis of online reviews for all evaluated hotels in the 50 most popular cities on trivago. Altogether 2.7 million reviews for 13,000 hotels are included in the overall analysis. Due to the high data set, deviations from five points on the scale represent a large qualitative difference. The extensive database has been created through cooperation’s with other online hotel review sites. trivago integrates hotel reviews from websites such as, tripadvisor, Holidaycheck and Booking.com. Hotel reviews on trivago are shown on a scale from 1 to 100. In a review apart from an overall rating, extra ratings can be given for specifics, such as the room amenities, food and drinks, as well as the location. The Reputation Ranking closes the existing gap in the analysis of online hotel reviews. An increasing amount of touristic web content is generated by active Internet users.
For more information, visit trivago.co.uk.