MCI members express satisfaction with industry’s services

A member satisfaction survey carried out by the MCI found that 96% of members were satisfied with the level and quality of communications.

The survey reviewed the attitudes and experience of its members to establish levels of satisfaction, use and value of services as well as looking at how the MCI has responded to members’ needs and developments over the last twelve months. The findings were positive and almost three-quarters (73%) of the members would recommend the MCI to others.

MCI Improvements– Over half of the respondents (56%) thought that the MCI had made noticeable improvements over the last year. Citing strong leadership as driving the team in the right direction to improve communication and helping create a unified voice in the industry.

Value for Money– Just over two-thirds (67%) said that membership offered value for money.  Members said that they valued the information and statistical services as well as recognising the importance of the other functions of the MCI that included the lobbying activities and the number of issues that are being tackled on behalf of the whole industry.

Services – All departments were rated as 7 or above, with Statistics (8.4), Membership (8.3) and Safety (8.4) rating most highly. Monthly statistical updates and warning of regulatory impacts were the two highest rated benefits.

Steve Kenward, CEO said, ‘This survey has revealed that the MCI has made notable steps to meet the needs of its members during the last 12 months. It is significant to note that there has been a 34% increase in satisfaction with communication since the last survey and over half think that the MCI has improved.

“The MCI remains focused with clear objectives, to promote, protect and expand the motorcycle industry, it has good internal and external communications and strong departments. We will continue to take on board our members’ needs and at the same time ensure that we represent the broad spectrum of the industry’s complex needs.”