Dev launches all-in-one customer service system for housing sector

Dev Ltd., an Internet systems developer with over ten years of experience in housing, today announces the launch of its new customer services online solution for tenants.

Based on work with a number of progressive Housing Associations, the new web-based service, Locate incorporates a range of functions that practically handle many of the needs of both social and private landlords.

Locate includes a nationwide mutual exchange scheme that uses an intelligent linking engine (LEX) to increase successful exchange matching, a repairs and issues reporter and a tenant consultation suite fully supported with integrated tools to track request progress and to organise and keep appointments. Locate also allows registered organisations to advertise their properties and services to both their own and other Landlords’ tenants.

“Locate is all about increasing tenant’s access to service while saving the landlord time and money in dealing with the tenant’s requests” says Ron Harriman, Director, Dev Ltd. “Although there are other systems on the market that handle mutual exchanges, repairs reporting, consultations, lettings, ASB reporting etc., Locate is, we believe, the only product which incorporates all the major functions accessible through one log-in. It really is the ‘Swiss Army Knife’ of tenant services”

As well as the public side, which is free for anyone to join, registered organisations will be able to customise the service to suit their individual requirements and access the back office site for processing customer contact.

As Housing Associations strive to do more for less, Locate offers a cost effective solution to help reduce phone calls, streamline customer service operations, reduce systems staff involvement and maintain a higher level of customer service.

For further information, visit locateuk.co.uk.