Tile firm improves service and cuts costs with TomTom WORK

Improved customer service levels and reduced operating costs are being enjoyed by a leading South East tile supplier following the introduction of TomTom WORK.

With 15 vehicles operating from five locations across South East England and making 1,100 deliveries each week, The Tile Source needed a powerful and sophisticated, yet easy-to-use tool to manage its distribution service.

Extensive market evaluation covering seven different systems led to the decision to install TomTom WORK Connected Navigation across the company and the fleet. From the outset The Tile Source experienced positive results that are helping make them more efficient and competitive and which are contributing directly to an improved bottom line.

Simon Bond, Systems Administrator at The Tile Source, says that they were looking for a web-based system that:

was compatible with their Apple Mac network
all staff could access easily
could show where a vehicle was at all times
provided a simple navigation tool for drivers.

“TomTom WORK has all of these features,” he says. “It helps get our drivers quickly and easily through traffic and enables them to find delivery points, which can often be unsigned building sites, without difficulty. The map feature means that our customer co-ordinators know precisely where vehicles are and this allows them to give precise and reliable delivery times, with consistent on-time delivery prompting repeat business. We can also deal more quickly with vehicle breakdowns, resulting in less disruption to our customers.

“Because the navigation feature automatically selects the optimum route we are seeing a reduction in the mileages our vehicles cover, which means a significant saving on our fuel bills. Better navigation also leaves drivers to focus on safer driving leading to fewer accidents, which, together with our ability to track our vehicles, has resulted in a reduction in our insurance premiums.

“Delivery runs are being completed sooner, reducing overtime and cutting the number of missed deliveries. And we can use TomTom WEBFLEET reports to validate timesheets. All of these result in savings that go straight to the bottom line, improving the company’s profitability.”

Other features include the ability to follow an audit trail to confirm the details of a driver’s journey and the delivery time. This offers improved customer service by avoiding misunderstandings and misallocations.