moneysupermarket.com: BT well placed in broadband market

Commenting on BT's results for April 1 to June 30, Jason Lloyd, head of broadband at moneysupermarket.com, said: “BT is in the best position in the broadband market, with its share of the net additions in the last quarter at 38 per cent. Consumers are feeling pushed towards BT at a time when many people don't have confidence in other providers despite them offering more products. This coupled with its monopoly in rural areas means that BT's growth is no surprise.

“The acquisition of Brightview, which has an excellent customer service rating, will no doubt serve to educate BT further with their customer relations.

“The continued roll out of 21st Century Network (21CN) is high on its agenda with the first phase of customer migrations set for completion this year. Next generation broadband, which BT promise will deliver up to 24Mbps, will be launched nationally early next year, strengthening its hold on top spot.

“Wi-fi broadband continues to grow both as part of the Total Broadband package and also with the Openzone hotspots in major public areas. BT is continuing to expand in all areas and no doubt the agreement with Sony to offer wireless broadband through the PSP will strengthen this."