Broadband still not up to speed

Commenting on Ofcom Consumer Panel's recommendations to Ofcom, Richard Mason director at moneysupermarket.com, said: “Whilst we welcome the recommendations from Ofcom’s Consumer Panel, we’re still yet to see any action taken by the industry regulator itself. Ofcom has consulted the ISPs, it has speed research at its disposal, and now it is being urged by its own Consumer Panel to put something in place. However, it is still stalling.

“A study by moneysupermarket.com highlighted six out of 10 (61 per cent) people chose their provider based on the speed they were offered. Yet shockingly, a further survey of 43,000 broadband users reveals that only 44 per cent of people get half the speed they signed up to.

“Providers need to give clear and transparent advice to customers, including outlining factors that could reduce the speed of their connections. O2 has begun this process by offering a speed test to customers ensuring they only pay for a speed they can actually receive. It’s about time other providers followed suit and it’s down to Ofcom to enforce this.”