Tiscali becomes part of TalkTalk

TalkTalk is buying Tiscali UK in a £236 million cash deal which will create Britain’s largest consumer broadband provider with over 4.25m customers covering over 25% of all UK households.

Today’s announcement immediately ends any uncertainty for Tiscali customers. They can be safe in the knowledge they’ll get uninterrupted service, very importantly including continued provision of their existing email addresses and service.

TalkTalk runs the UK’s most advanced next generation network, and Tiscali customers will be able to enjoy the benefits of higher bandwidth, greater capacity and advanced services, making it easier and faster to use the internet and giving lower-cost telephone calls.

“Six years ago, no one could have imagined that we would build the largest residential broadband provider in the UK, but our determination to offer incredible value with the latest technology has propelled us to being the most popular provider in the country,” says Charles Dunstone. “Combining Tiscali with TalkTalk creates a unique platform that will allow us to innovate faster and provide an even better service for our enlarged customer base.”

TalkTalk, Britain’s fastest growing home phone and broadband specialist, was voted best value home phone company in April 2009. It was also recognised for having the most improved customer service of any broadband provider in the uSwitch survey.

The Tiscali deal is planned to complete by the end of next month. Meanwhile, customers can find out more at talktalk.co.uk/tiscali.

“The most important message for Tiscali customers is that their service will continue and improve,” explains Charles Dunstone. “We will make sure you continue to receive the home phone and broadband services you rely on. We have created a website at talktalk.co.uk/tiscali where Tiscali customers can go for more information on what is happening.”

Tiscali customer checklist

What do I need to do to make sure I have uninterrupted phone and broadband?
Absolutely nothing. We’ll ensure your service continues automatically.
Can I keep my Tiscali email address? Yes, your email address remains the same.

Do I still contact Tiscali with questions about my account? Yes, Tiscali customer services is still the place to go for all questions about your existing service.

Is there any paperwork?
No, your contract remains the same and don’t you don’t have to fill in any forms

How can I find out more about Tiscali and our new relationship with TalkTalk? Visit talktalk.co.uk/tiscali to find more information.

TalkTalk: the customer view

Voted ‘Best value for money’ in the uSwitch.com Home Phone customer satisfaction report 2009 based on the responses of over 12,000 home phone users (April 09).

8 out 10 home phone customers are satisfied with their TalkTalk service according to the ‘uSwitch.com home phone satisfaction report 2009’ (April 09)

Named ‘most improved’ broadband provider in the ‘uSwitch.com 2009 Broadband customer satisfaction survey’ – with 8 out 10 customers now satisfied with their TalkTalk broadband service, an 8% increase on last year.

Voted ‘Best value for money for bundled services’ by Broadband Choices in their customer satisfaction survey based on over 10,000 ISP customers (April 09).

97,000 net additions in the last quarter make TalkTalk the fastest growing home phone and broadband specialist (April 09).