Air Malta introduces online “Manage My Booking” facility

Air Malta has recently made it even easier for its customers to manage their own flight reservations with the launch of the “Manage my Booking” facility online at airmalta.com.

Until now passengers could only make a booking on the website. If they wished to make changes after that, they had to contact Air Malta separately. Now, the “Manage my Booking” facility allows Air Malta customers to review their flight reservation as well as amend and / or include additional contact details. They can also include passport details before the date of departure which could assist them in the check-in procedures especially when travelling to countries requesting these details in advance such as the UK. Also through this new facility, customers can select their special meals at no additional cost up to 24 hours before departure.

Customers travelling on Air Malta scheduled flights can manage their booking online just by entering the airline booking reference and the surname.

Speaking about this innovative service Joe Cappello, Air Malta’s Chief Executive, said, “Following the encouraging feedback on our recently launched online check-in through our web portal and mobile check-in, we went a step further and are now are offering our customers the facility of managing their own booking through our web portal.

“With the introduction of this new facility and investment in innovative technologies we are reaffirming our commitment to our passengers by offering them a seamless process from making the initial booking until they get on the plane” added Mr. Cappello.

This new facility forms part of Air Malta’s continuous investment in ICT developments.

More information is available on airmalta.com/manage-my-booking.