HSBC, first direct and M&S policies to cover volcanic ash disruption

HSBC, M&S Money and first direct have today confirmed that, although claims relating to volcanic eruptions are not usually covered by travel insurance policies, they will, on this particular occasion, allow claims from UK customers affected by the volcanic ash that has recently grounded flights*.

Although airlines will refund or rebook flights, many passengers still face the costs of hotel rooms and car hire.  Customers should in the first instance contact their airline or tour operator to see what help and assistance is available from them.

Today's announcement will ensure that travellers with HSBC, M&S Money or First Direct policies have the reassurance that valid claims for their disrupted travel will be met. UK customers with HSBC Premier and Advance services, M&S Premium Club and firstdirectory members are also covered.

Paul Thurston, Chief Executive of HSBC Bank plc, said: ‘The volcanic ash disruption is an unprecedented event and has left thousands of travellers disappointed. Not all insurance policies are the same, but we at HSBC believe that standing behind our customers on this extraordinary occasion is the right thing to do at this time.

‘Our commitment to consider claims in this situation will help our customers cope with the costs arising from the disruption of their travel plans.'

*Subject to usual claims assessment and other normal terms & conditions.