Taxi dealership responds to driver’s emergency

A Norwich taxi driver has praised the work of a leading taxi dealership for delivering outstanding levels of customer service.

Ray Newell thanked staff at London Taxi retailer Mann and Overton Birmingham for responding immediately when his TX4 taxi developed a minor electrical fault.

Ray, who has been a taxi driver for 11 years, needed the vehicle fixed and back on the road as quickly as possible to ensure he didn’t lose out on any business.

Ray said: “I cannot praise Mann & Overton highly enough. The service I received has been second to none. A minor electrical fault was sorted out within the hour and – to go that extra mile for me – rather than risk some parts being held up in the post, LTI’s Area Representative delivered them personally to my door!

“I bought my TX4 taxi last year and couldn’t be happier with it,” continued Ray.  “The comfort, reliability and ease of access for passengers make it the perfect vehicle for me and, best of all, I’m driving a Great British icon – immediately recognised and trusted by everyone.”

John Loakes, general manager for Mann & Overton Birmingham, said: “We are fully committed to give the drivers of Norwich an aftersales service of the highest quality.

“We strive to understand our customers’ needs and provide them with a quality, value for money service that enables them to operate a professional service.”

Mann & Overton is the UK’s number one retailer of the famous London Taxi, with dealerships in London, Birmingham, Manchester and Leeds

For more information about Mann & Overton Birmingham, visit mannandoverton.com.