Broadband
Broadband satisfaction continues to fall
Customer service? More like lip service, says uswitch.com, announcing the results of the UK’s leading independent home phone and broadband customer satisfaction report.
TalkTalk introduces cheaper ‘free broadband’ option
TalkTalk will now offer free broadband on its £5.89 per month ‘Talk2 International’ tariff.
Broadband customers not up to speed
Only one in five (21 per cent) of broadband customers achieve the speed they signed up for, according to new research.
Virgin Media’s helpline goes ‘premium rate’
From 1 July 2007, Virgin Media’s broadband helpline will change from a local rate ‘0845’ number to an ‘09’ number costing at least 25p per minute plus a 10p connection charge.
Ofcom extends broadband opportunities in rural areas
Ofcom has introduced new regulations to extend wireless broadband access across the country, including in rural areas.
moneysupermarket.com: Carphone Warehouse results
Commenting on Carphone Warehouse results, Jason Lloyd, head of broadband at moneysupermarket.com, said: "These latest results from Carphone Warehouse are strong and ahead of market expectations.
Tiscali joins the postcode discrimation debacle
People in rural areas are effectively classed as ‘second class citizens’ in the eyes of the broadband operators, according to independent price comparison and switching service uSwitch.com.
The postcode lottery: it’s not when you log on, but where
As another broadband company introduces an extra charge for customers living outside their unbundling domain, uSwitch.com reveals a new broadband class war as customers are increasingly penalised for living in the ‘wrong’ area.
Post Office broadband service to be launched under deal with BT
The Post Office will launch a broadband service later this year under a strategic partnership with BT Wholesale.
moneysupermarket.com: BT's yearly results
Commenting on BT's yearly results, Jason Lloyd, head of broadband at moneysupermarket.com, said: "BT's £2.5 billion share buy back will dominate the headlines, but for me the main story is BT regaining top spot as the largest provider of broadband services in the UK.
BT shows rivals a clean pair of heels
With 3.7 million broadband customers, BT is in pole position to win the broadband race.
BT announces profits
BT has announced that fourth-quarter profit rose 16 percent, with net income rising to £454 million. BT has also overtaken Virgin Media as the UK’s largest broadband provider – BT now has 3.66 million subscribers.
Virgin Media posts first quarter loss
Virgin Media, the UK's second-largest pay-television operator, posted a quarterly loss of £15.3m after subscribers defected to Sky and the company lost telephone customers.
ITV offers new Internet TV service
ITV has unveiled the new itv.com as the most comprehensive commercial website offered by any major broadcaster in the world.
SimplySwitch comments on Sky Talk and Broadband
Karen Darby, founder of SimplySwitch.com, the price comparison and switching service, comments: "Sky's bundle packages have proven popular with customers. However, anyone thinking of signing up should bear in mind that, though reasonably priced, Sky's home phone and broadband offers are only available to Sky TV subscribers.